Informacinės technologijosVilnius - Handle client support requests, mainly via inbound calls. Clients are also able to send their inquiries via email or chat;
- Understand client needs, expectations and assist in order to achieve resolution;
- Provide excellent customer service by making sure that clients don’t have outstanding issues. - Proficient written/spoken English is a must;
- Ability to work evening and night shifts;
- Basic IT and Networking knowledge;
- Help desk experience OR Customer Service experience (either face to face or in a support center) is highly preferred;
- College degree in Computer Science / IT related field or Networking is a plus. - Amazing colleagues and friendly team vibe;
- Rewards and recognition. Best of the Best receive rewards every quarter, this year they are going to California, would you like to join?;
- Environment to grow and learn new things, career opportunities (40% of employees changed roles in 2020);
- Employee benefits: remote work, employee health insurance, accident insurance, referral bonus;
- Available Profit Sharing Plan for employees (based on eligibility);
- Internal training programmes and free Udemy license for training online;
- Office happy hours, board game nights and company outings;
- Fully stocked kitchen with snacks and beverages;
- Taxi for employees starting or ending shifts within night hours.1352 EUR - 1652 EUR gross EUR/ monthly + pay for night shifts, with possibility to grow. €